Refund & Return Policy

All Items purchased on the Platform are neither refundable nor exchangeable.

However, refund or exchange request in exceptional cases will be considered at the sole discretion of MAMASLAP.
The Buyer is required to submit a written request to MAMASLAP on any refund request within seven (7) days from the date of receipt of purchased Item by the Buyer. Failure to do so will automatically forfeit the Buyer’s right to make any request for refund or exchange.

DISCLAIMERS

Card
  • Does not include manuals, installation CDs, box, physical card or other physical elements.
  • A Buyer will be able to view his code(s) in his order page after a successful purchase.
  • Refund on pre-order Item may be available at the sole discretion of MAMASLAP.
  • A successful purchase by a Buyer of any pre-order Item or Item made available for sale on the Platform indicates that all information such Buyer has entered is accurate and correct.
  • Any purchase of pre-order Item are non-refundable, non-transferable, and not exchangeable once sold, unless otherwise agreed in writing by MAMASLAP.
  • MAMASLAP reserves the right to amend any of the terms and conditions above without prior notice.
Direct Top Up
  • Please read the product description thoroughly and confirm that the game name, server, account name, and the amount purchased are correct.
  • MAMASLAP assumes no liability for wrong purchases made by the customer due to negligence and/or false or wrong information provided, which may result in damages and losses. By purchasing any Items from MAMASLAP on the Platform, the Buyer understands, acknowledges and accepts this release of liability.
  • If you encounter any difficulties, please do not hesitate to contact our customer service team for further assistance.

Refund

  • If your refund is approved. The refund will be made automatically to the buyer’s credit/debit card,eWallet or original method within (4) weeks
  • for FPX , the refund will only be made to the designoted bank account.If your return is not approved, we will resends the item /digital items to you.